
Booking and Rental Rules
Rental Policy
Rental is not considered booked in our calendar until deposit is paid.
Invoices are valid for 48 hours only before they expire.
Please do not request an invoice except when you are ready to make a deposit.
There will be a $25 administrative fee to reissue the same invoice.
Deposits are non-refundable.
Rentals are same day rental and are picked up no later than 9pm on event day.
Next day pickup/return may incur an additional fee.
Delivery is on the ground floor with easy access.
If steps are involved, kindly inform us prior to delivery.
Failure to inform could result in the delivery driver not delivering the equipment and your payments being forfeited.
Ball Pit, Soft Play & Moonbounce Rental
A refundable cleaning fee of $120 will be required.
Please note this will only be refunded If the equipment is not damaged, not stained, not moved and all balls are in the pit at the time of pickup. (Please note this does not cover the cost of total damage to the equipment – which includes stains that are not removable).
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We do setup both indoor and outdoor.
We will NOT setup in the rain, on a wet or muddy ground. We require a dry flat ground to setup.
We require an attendant for our bubble house rentals. This is mandatory to make sure rules are adhered to. Please note our attendant is not there to supervise the children but to make sure rules are followed.
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No food, drinks, gum, or sweets in play area.
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Play at your own risk
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NO diving in ball pit
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NO shoes, sneakers, flip flops or sandals
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NO pushing, shoving, wrestling, horseplay, or piling
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NO equipment should be removed from within play area
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NO paint stain/mess-prone (i.e., glitter, slime, messy art, temporary tattoos, face paint etc.) are not allowable in soft play area
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NO Confetti, NO Painted Easter eggs filled with confetti, the paint used to paint Easter eggs stains our equipment.
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All sharp objects must be removed before play (including pens, pencils, knives, bling on pockets, etc.)
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Do not enter if you are pregnant or have physical problems.
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NO HIGH HEELS, THEY WILL DAMAGE THE FOAM FLOORING WITH PUNCTURES
Cancellation Policy
You may cancel your order for products by notifying us through the Website no later than 24 hours after
paying the initial deposit.