Question 1

What is your rental period?

Accepted Answer

Rental products are quoted for same day pickup and return. If you need it longer, please let us know and we
will be glad to update your quote.

Question 2

How long is the rental period?

Accepted Answer

The standard rental period for our bounce houses/soft play/ball pit is 6 hours

The standard rental period for our bubble house is  3 hours

If you need the products longer, we will try our best to accommodate you.

Question 3

What is your cancellation policy?

Accepted Answer

You may cancel your order for products by notifying us through the Website no later than 24 hours after
paying the initial deposit.

Question 4

What is your minimum order?

Accepted Answer

We do not have a minimum order on rental equipment.

Question 5

Can I pick up my order?

Accepted Answer

We only allow pick-up of tables and chairs. All other rental items must be delivered.

Question 6

What happens if I don't use part of my rental order?

Accepted Answer

There is no refund for unused rental products already in your possession.

Question 7

Can I make changes to my order?

Accepted Answer

Customer may ONLY add items to the order, subject to the same terms, once a reservation has been
confirmed. Customer acknowledges that any changes to order after the first 48 hours is subject to store
credit and will be held on file for one year from when the original order was placed.

Question 8

How soon should I reserve my order?

Accepted Answer

You should reserve as early as possible and when you are ready to make a deposit.

Question 9

How do I place an order?

Accepted Answer

Please fill in our quote form online and will get back to you with availability.